Definitions

Throughout these Terms & Conditions, the following definitions apply:

• "ci77" / "the Platform" / "we" / "us" refers to the ci77 online casino and sports betting service accessible at ci77.io and operated by the ci77 entity responsible for delivering services to users in Bangladesh.
• "You" / "the User" / "the Player" refers to any individual who accesses, registers on, or uses the ci77 platform in any capacity.
• "Account" means the personal account created by a User upon successful registration on ci77, through which the User may access games, place bets, deposit funds, and request withdrawals.
• "Balance" means the total amount of real-money funds held in a User's ci77 account at any given time, expressed in Bangladeshi Taka (৳).
• "Bonus Funds" means any promotional credit, welcome bonus, free bet, cashback, or other non-cash incentive credited to a User's account by ci77 as part of a promotional offer.
• "Wager" / "Bet" means any staking of real-money or bonus funds on the outcome of a game, event, or activity made available through ci77.
• "Services" means all games, sports betting markets, payment processing, customer support, and any other feature made available through the ci77 platform.
• "Payment Method" means any financial instrument or mobile money service accepted by ci77 for deposits or withdrawals, including but not limited to bKash, Nagad, Rocket, and Upay.

Acceptance of Terms

By accessing or using any part of the ci77 platform — including browsing the website, registering an account, making a deposit, placing a bet, or participating in any promotion — you confirm that you have read these Terms & Conditions in full and that you agree to be legally bound by them.

These Terms & Conditions constitute the entire agreement between you and ci77 with respect to your use of the platform and supersede all prior understandings, representations, or agreements, whether written or oral.

ci77 reserves the right to update or modify these Terms & Conditions at any time. Continued use of the platform following the publication of any amendment constitutes acceptance of the revised terms. Users are encouraged to review this page periodically.

Eligibility and Age Verification

Use of the ci77 platform is strictly restricted to adults aged 21 years and above. By registering an account, you represent and warrant that:

• You are at least 21 years of age at the time of registration.
• You are accessing ci77 voluntarily and for personal entertainment purposes.
• You are not acting on behalf of any other person or entity.
• You are not currently subject to a self-exclusion order on any gambling platform.
• You have not previously had a ci77 account suspended or terminated for a breach of these Terms.

ci77 reserves the right to request documentary evidence of age and identity at any point during the account lifecycle. Documents may include a national identification card, passport, or other government-issued photo identification. ci77 may suspend or terminate any account where satisfactory age verification cannot be obtained, and any balance held in such an account may be withheld pending resolution of the verification process.

Account Registration

Each User is permitted to hold only one active account on ci77. The creation of multiple accounts by the same individual — whether under the same or different identities — is strictly prohibited and may result in the permanent suspension of all associated accounts and the forfeiture of any funds held therein.

4.1 Registration Information

When registering, you agree to provide accurate, current, and complete information including your full legal name, date of birth, residential address, and a valid contact method. You must keep this information up to date. ci77 shall not be liable for any losses arising from your failure to maintain accurate account details.

4.2 Account Security

You are solely responsible for maintaining the security and confidentiality of your ci77 login credentials. You must not share your username, password, or any one-time authentication code with any third party. Any activity carried out through your account is your responsibility. If you suspect unauthorised access, you must notify ci77 immediately at [email protected].

4.3 Account Closure

You may request closure of your ci77 account at any time by contacting the support team. ci77 reserves the right to close or suspend any account at its sole discretion, including where ci77 suspects a breach of these Terms, where required by applicable law, or where account activity poses a risk to the integrity of the platform.

Deposits and Withdrawals

5.1 Accepted Payment Methods

ci77 accepts deposits and processes withdrawals via the following payment methods: bKash, Nagad, Rocket, Upay, and other methods as announced from time to time. All transactions are processed in Bangladeshi Taka (৳).

5.2 Deposit Limits

The minimum single deposit on ci77 is ৳200. Maximum deposit limits may vary by payment method and account verification status. ci77 reserves the right to apply additional limits based on responsible gaming considerations or regulatory requirements.

5.3 Withdrawal Processing

Withdrawal requests are subject to identity verification. ci77 aims to process approved withdrawals within one to five business days. Withdrawals will be returned to the same payment method used for the most recent deposit where technically possible. ci77 reserves the right to request additional documentation before processing any withdrawal.

5.4 No Liability for Third-Party Payment Issues

ci77 is not responsible for delays, errors, or fees imposed by third-party payment service providers including mobile money operators. Any dispute relating to a payment method's service should be directed to the relevant provider directly.

Bonuses and Promotions

ci77 offers promotional bonuses, free bets, cashback offers, and other incentives from time to time. All such promotions are subject to specific terms which will be stated at the point of offer. In the absence of specific terms, the following general conditions apply:

• Bonus funds must be wagered a minimum number of times (the "wagering requirement") before any withdrawal can be requested. The applicable wagering requirement will be specified on each promotion page.
• Bonuses are valid for a limited period. Unused or unwagered bonus funds that expire will be removed from the account automatically.
• ci77 reserves the right to withdraw, modify, or cancel any promotion at any time and without prior notice.
• Only one promotion may be active at any given time unless otherwise stated. Players may not combine multiple bonuses unless ci77 explicitly permits this in the relevant promotion terms.
• Bonuses are for personal use only. They may not be transferred to another account under any circumstances.
• ci77 reserves the right to reclaim any bonus or associated winnings if evidence of bonus abuse, exploitation, or fraudulent activity is identified.

Betting and Gaming Rules

All bets placed on ci77 are governed by the specific rules applicable to the relevant sport, event, or game. General betting rules are as follows:

• Bets accepted by ci77 are final. Once a bet has been confirmed and accepted by the system, it cannot be cancelled by the User unless the specific game or market rules provide for cancellation.
• ci77 reserves the right to void any bet placed as a result of a technical error, an incorrectly displayed price, or a manifest error in odds or game settings.
• In the event of a dispute regarding the outcome of a bet, the outcome recorded in ci77's system shall be considered definitive unless a clear technical error can be demonstrated.
• Bets may not be placed using funds that are subject to an active withdrawal request.
• Minimum and maximum stake limits apply per bet and per event. Current limits are displayed in the betting interface.
• All game outcomes in the ci77 casino are determined by certified Random Number Generators (RNGs) or, in the case of live dealer games, by the physical outcome of the game conducted by the live studio operator.

Prohibited Conduct

The following conduct is strictly prohibited on ci77 and may result in immediate account suspension, permanent termination, forfeiture of funds, and referral to relevant authorities:

• Providing false, misleading, or fraudulent information during registration or at any subsequent point.
• Opening or operating more than one account on the platform.
• Using automated software, bots, scripts, or any other tool designed to interact with the platform without human oversight.
• Exploiting technical errors, bugs, or loopholes in games, betting markets, or the platform's payment system.
• Colluding with other players for the purpose of gaining an unfair advantage in poker, live dealer games, or any competitive format.
• Engaging in any form of bonus abuse, including but not limited to opening accounts under different identities to claim multiple welcome bonuses.
• Attempting to launder money or process funds of unlawful origin through the ci77 platform.
• Using a payment method that does not belong to you or that was obtained through fraudulent means.
• Harassing, threatening, or abusing ci77 staff or other platform users through any communication channel.

Intellectual Property

All content on the ci77 platform — including but not limited to the ci77 brand name and logo, website design and layout, software, text, graphics, game interfaces, icons, and promotional materials — is the intellectual property of ci77 or its licensed content providers and is protected by applicable copyright and intellectual property laws.

You may not copy, reproduce, republish, upload, transmit, distribute, or create derivative works from any content on the ci77 platform without the express written permission of ci77. Accessing ci77 for the purpose of building a competing product or service is strictly prohibited.

Privacy and Data Protection

ci77 collects and processes personal data in accordance with its Privacy Policy, which forms part of these Terms & Conditions. By using the platform, you consent to the collection, use, and storage of your personal data as described in the Privacy Policy.

ci77 does not sell or rent personal data to third parties for marketing purposes. Data shared with payment service providers is limited to what is strictly necessary to process your transactions securely.

Responsible Gaming

ci77 is committed to promoting responsible gaming and providing a safe entertainment environment for all players. ci77 offers the following tools to all account holders:

• Deposit Limits: Set daily, weekly, or monthly caps on how much you can deposit into your account.
• Session Time Reminders: Receive notifications when you have been logged in for a specified period of time.
• Cooling-Off Period: Temporarily restrict access to your account for a defined period of between 24 hours and 30 days.
• Self-Exclusion: Permanently or indefinitely close your account and prevent re-registration for a specified minimum exclusion period.

ci77 strongly encourages all players to use these tools if they have any concerns about their gambling behaviour. For additional information, please visit our Responsible Gaming page. ci77 is strictly a platform for adults aged 21 and above. Gambling should remain an enjoyable leisure activity — never gamble more than you can afford to lose.

Limitation of Liability

To the fullest extent permitted by applicable law, ci77 shall not be liable for:

• Any loss of profits, revenue, data, goodwill, or other indirect or consequential losses arising from your use of or inability to use the platform.
• Any interruption or unavailability of the platform due to technical maintenance, third-party outages, force majeure events, or causes beyond ci77's reasonable control.
• Losses resulting from unauthorised access to your account due to your own failure to maintain credential security.
• Any delays or errors caused by third-party payment providers.
• Any actions taken by ci77 in good faith based on information provided by you that is later found to be false or misleading.

In all cases where ci77's liability cannot be fully excluded by law, ci77's total aggregate liability to you in connection with any claim shall not exceed the amount deposited by you in the 30-day period immediately preceding the event giving rise to the claim.

Amendments to These Terms

ci77 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, ci77 will update the effective date displayed at the top of this page. Where the changes are significant, ci77 may also provide notice via a platform notification or email to the address associated with your account.

Your continued use of ci77 after any amendments are published constitutes your acceptance of the updated terms. If you do not agree with any changes, you should stop using the platform and request closure of your account.

Governing Law and Disputes

These Terms & Conditions shall be interpreted in accordance with applicable law. Any dispute between you and ci77 that cannot be resolved through direct negotiation should first be submitted to ci77's customer support team at [email protected] for review and resolution.

ci77 aims to resolve all complaints within five business days of receipt. For complex disputes, ci77 may require up to 28 days to conduct a thorough investigation and provide a final response. All decisions made by ci77 following a completed investigation shall be considered final and binding.

Contact Information

If you have any questions about these Terms & Conditions, wish to raise a complaint, or need assistance with your account, please contact ci77 through the following channel:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the ci77 website, 365 days a year
• Support Language: English and Bengali-speaking agents available
• Response Time: Live chat — typically under 5 minutes; Email — within 24 hours

All formal complaints should be submitted in writing to [email protected] with a clear description of the issue, your account username, and any relevant transaction references. ci77 will acknowledge receipt of all formal complaints within 48 hours.