Player Protection

Responsible Gaming
at ci77 — Play Smart

ci77 is committed to providing a safe, fair, and enjoyable gaming environment for every player in Bangladesh. We believe gambling should always be a fun pastime — never a source of stress, financial harm, or personal difficulty. This page explains the tools, policies, and support channels we have in place to help you stay in control.

21+ Only
Self-Exclusion Available
24/7 Support
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Our Core Commitment to You

Six pillars that define how ci77 protects every player on the platform — from first deposit to last session.

Age Verification — 21+ Only

ci77 operates an adults-only platform. Every registration requires proof of age, and our KYC process verifies that all players are at least 21 years old before any real-money activity is permitted. We take this obligation seriously and enforce it without exception.

Deposit Limits

You can set daily, weekly, or monthly deposit limits directly from your ci77 account settings. Once a limit is in place, it takes effect immediately. Increasing a limit requires a mandatory 24-hour cooling period to prevent impulsive decisions made during a session.

Self-Exclusion

If you feel you need a break from gambling, ci77 offers self-exclusion periods ranging from 30 days to permanent closure. During self-exclusion, your account is immediately restricted from all deposits, gameplay, and promotional communications. Contact our support team to activate this at any time.

Time-Out Features

Need a short break without committing to a full self-exclusion? ci77's time-out feature lets you pause your account for 24 hours, 7 days, or 30 days. During a time-out, you cannot log in or place bets. This tool is available instantly from your account settings.

Reality Checks

ci77 can send you periodic session reminders showing how long you have been playing and how much you have wagered during that session. These reality checks appear as on-screen notifications and can be set to trigger every 30, 60, or 90 minutes — keeping you aware and in control.

24/7 Support Team

Our dedicated support team is available around the clock, 365 days a year. Whether you want to activate a responsible gaming tool, ask a question about your account, or simply talk through a concern, our English and Bengali-speaking agents are here to help without judgment.

Your Player Protection Toolkit

Every tool below is available directly in your ci77 account. No waiting periods, no paperwork — activate them instantly whenever you need them.

Financial
Deposit Limit

Cap how much you can deposit per day, week, or month. Reductions apply immediately; increases take 24 hours to prevent heat-of-the-moment changes.

Financial
Loss Limit

Set a maximum amount you are comfortable losing over a chosen period. When the limit is reached, further betting is automatically blocked for that period.

Time
Session Time Limit

Limit how long a single gaming session can last. When your chosen session duration is reached, ci77 will log you out automatically and display a responsible gaming reminder.

Break
Cool-Off Period

Step away from ci77 for 1 day up to 6 weeks without permanently closing your account. All promotional communications are paused during the cool-off period.

Exclusion
Self-Exclusion

Exclude yourself from ci77 for 30 days, 90 days, 6 months, 1 year, or permanently. During exclusion, all access, deposits, and communications are suspended immediately.

Awareness
Reality Check

Receive timed pop-up notifications showing your session duration and total wagers. A simple but powerful reminder that keeps you informed and in charge of your play.

Marketing
Promo Opt-Out

Opt out of all bonus offers, free-bet promotions, and marketing messages at any time from your account preferences. Your withdrawal rights remain fully unaffected.

Assessment
Self-Assessment

Complete ci77's voluntary self-assessment questionnaire to understand your current gambling habits. The results are private and used only to offer you relevant support resources.

Step-by-Step

How to Activate Your Tools

Setting up any responsible gaming tool on ci77 takes less than two minutes. Follow these steps to take control of your experience right now.

If you need immediate help or cannot access your account settings, contact our support team directly at [email protected] — available 24/7, 365 days a year.
1

Log in to Your ci77 Account

Visit the ci77 Login page and sign in using your registered username and password. Make sure you are on the official ci77.io domain and that the browser shows a valid SSL padlock.

2

Navigate to Account Settings

Click on your account profile icon in the top-right corner of the platform. From the dropdown, select "Account Settings" and then navigate to the "Responsible Gaming" tab.

3

Select Your Preferred Tool

Choose from deposit limits, loss limits, session time limits, reality checks, cool-off periods, or self-exclusion. Each tool has a clear description and a simple configuration panel.

4

Set Your Parameters and Confirm

Enter the relevant values (e.g., a daily deposit limit of ৳2,000 or a session time limit of 60 minutes) and click Confirm. Restrictions take effect immediately — no delay, no second window.

5

Contact Support If You Need More Help

For self-exclusion or if you are having difficulty navigating the settings, reach out to our support team via live chat or email. We will activate the protection on your behalf immediately.

Recognising Problem Gambling

Gambling problems can develop gradually and are not always easy to identify. The checklist below highlights common warning signs. If several of these apply to you, it may be time to reach out for support.

Chasing losses: Placing increasingly large bets in an attempt to recover money that has already been lost, particularly after a run of bad results.
Gambling with money you cannot afford: Using funds set aside for rent, bills, groceries, education, or other essential expenses to fund gambling activity.
Difficulty stopping: Feeling unable to walk away from a session even when you intend to, or consistently gambling for longer than originally planned.
Hiding your gambling: Lying to family members, friends, or colleagues about the amount of time or money spent on gambling.
Neglecting responsibilities: Missing work, study, or family commitments due to gambling sessions, or spending time that was intended for other activities on gambling.
Borrowing to gamble: Taking loans, using credit cards, or asking friends or family for money with the intention of using it for gambling.
Emotional dependency: Feeling irritable, anxious, or restless when not gambling, or relying on gambling as a way to cope with stress, depression, or difficult life events.
Escalating stakes: Needing to place ever-larger bets to achieve the same level of excitement, which is a sign that gambling is shifting from entertainment to compulsion.
Recognising a problem is the first and most important step. ci77 encourages any player who identifies with three or more of the above signs to make use of our self-exclusion tool immediately and to seek professional support. There is no shame in asking for help — it is the responsible thing to do.

ci77's Responsible Gaming Philosophy

At ci77, responsible gaming is not a checkbox or a legal afterthought — it is a core part of how we build and operate the platform. We understand that for the vast majority of players across Bangladesh, gambling on ci77 is a form of leisure entertainment, no different from watching a cricket match or playing a mobile game. But we also know that for a small percentage of users, gambling can become problematic, and it is our responsibility to take proactive steps to identify and assist those individuals.

Our responsible gaming framework is designed around three principles: prevention, detection, and support. Prevention means ensuring that only eligible adults can register and that every player has access to the tools they need to manage their own behaviour before problems arise. Detection means monitoring gameplay patterns for signs that a player may be at risk and proactively reaching out when our systems flag a concern. Support means providing immediate, judgement-free access to human assistance — whether that is our own support team or a referral to an external professional resource.

Our Obligations to Players in Bangladesh

ci77 serves players from across Bangladesh, including major cities like Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. We recognise that our platform reaches a wide and diverse audience, and we take seriously our obligation to ensure that every player — regardless of their location or level of experience — has access to fair, transparent, and supportive gaming conditions.

We do not target vulnerable populations in our marketing. We do not offer bonuses or promotions that are designed to exploit players who are chasing losses. We do not make it difficult to close an account or activate responsible gaming tools. And we maintain a clear, published set of terms governing deposits, withdrawals, and bonus conditions so that players can always make informed decisions.

Protecting Young People

ci77 is strictly an adults-only platform. Bangladeshi law and our own terms require all players to be at least 21 years of age. We use identity verification technology to confirm the age of every new registrant, and accounts found to belong to minors are closed immediately with any relevant funds handled per our Terms & Conditions.

If you share a device or a home with young people, we strongly recommend using parental control software to prevent minors from accessing gambling websites. Tools such as Net Nanny, Bark, or your mobile carrier's family settings can help restrict access to gambling content on shared devices. Please also ensure that your ci77 account credentials are never shared with or accessible to anyone under 21.

Gambling Should Be Entertainment — Not a Solution

The golden rule at ci77 is simple: only ever gamble with money you can afford to lose, treat every session as a form of entertainment rather than a source of income, set a budget before you start and stick to it, and take regular breaks to maintain perspective. Gambling should never be used as a way to escape personal difficulties, financial pressure, or emotional distress. If you find yourself turning to ci77 for reasons other than genuine entertainment, please reach out to our support team or use the self-exclusion tools available on the platform.

  • Set a strict session budget before logging in and stop when it is reached.
  • Do not gamble when you are tired, stressed, or under the influence of alcohol.
  • Use ci77's session time limits and reality checks to keep track of how long you have been playing.
  • Balance your gambling time with other hobbies, social activities, and responsibilities.
  • Never view gambling as a reliable way to make money — the house always has an edge.
  • Talk openly with trusted friends or family members if gambling starts to feel out of control.

Need Help? We Are Here

Whether you want to activate a protection tool, discuss a concern, or simply ask a question about responsible gaming, our support team and the resources below are available to you at any time.

Contact ci77 Support Directly
Our support agents are trained in responsible gaming and can help you activate any player-protection tool on your account immediately. All conversations are treated with complete confidentiality. There is never any pressure or judgment when you reach out for help.
Email: [email protected] — we aim to respond within 24 hours
Live Chat: Available 24/7 directly on the ci77 platform — connect with an agent in under a minute
Languages: English and Bengali-speaking agents available at all times
Hours: 24 hours a day, 7 days a week, 365 days a year — including Eid, Durga Puja, and all public holidays
Talk to Someone You Trust If you are finding it difficult to speak to the ci77 team directly, consider confiding in a trusted family member, close friend, or colleague. Sometimes talking openly with someone who knows you personally can be the most effective first step toward regaining control of your gambling habits.
Professional Counselling If you believe your gambling has become a serious problem, we encourage you to seek professional counselling from a qualified mental health practitioner. Your local healthcare provider or community health centre in Dhaka, Chittagong, Sylhet, or other cities across Bangladesh can provide referrals to appropriate services.
A note on privacy: When you contact ci77's support team about a responsible gaming concern, your conversation is treated as strictly confidential. Details of your enquiry are not shared with other departments, are not used for marketing purposes, and are retained only for the purpose of providing you with the support you need. For full details on how ci77 handles your personal data, please review our Privacy Policy.
Play Responsibly

Enjoy ci77 — Safely and Smartly

Now that you know how ci77 keeps you protected, explore our games and betting markets with confidence. Remember: set a budget, play for fun, and use your tools whenever you need them.

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For adults aged 21 and above only. If gambling is affecting your life, please use our tools above or contact [email protected]. See also our FAQ for more information.