ci77 Privacy &
Data Protection Policy

Introduction and Scope

ci77 ("we", "us", "the Platform") is committed to protecting and respecting the privacy of every person who interacts with the ci77 website and services. This Privacy Policy sets out the basis on which we collect, store, use, and disclose personal data in connection with the operation of the ci77 online casino and sports betting platform at ci77.io.

This policy applies to:

• All registered account holders on the ci77 platform.
• Visitors who browse the ci77 website without creating an account.
• Any individual who contacts ci77 via email, live chat, or any other support channel.
• Any individual whose personal data is processed by ci77 in connection with a transaction, verification request, or responsible gaming interaction.

This policy should be read in conjunction with ci77's Terms & Conditions and Responsible Gaming page, both of which form part of the overall agreement between ci77 and its users.

Data Controller

For the purposes of this Privacy Policy, ci77 acts as the data controller in respect of personal data collected through the ci77 platform. As the data controller, ci77 determines the purposes for which and the manner in which your personal data is processed.

All data-related enquiries, access requests, and complaints should be directed to the ci77 data team at [email protected]. ci77 aims to respond to all privacy-related requests within 30 days of receipt.

Personal Data We Collect

Depending on how you interact with ci77, we may collect the following categories of personal data:

3.1 Registration and Identity Data

• Full legal name as it appears on official identification documents.
• Date of birth (used to verify that you are aged 21 or above).
• Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna) and postal code.
• Email address and mobile phone number.
• Username and encrypted password.

3.2 Identity Verification (KYC) Documents

• Copies of government-issued photo identification such as a National Identity Card (NID) or passport.
• Proof of address documents such as a utility bill or bank statement.
• Selfie or biometric image where required for enhanced verification.

3.3 Financial and Transaction Data

• Mobile money account identifiers associated with bKash, Nagad, Rocket, or Upay transactions.
• Deposit and withdrawal amounts, timestamps, and method used.
• Transaction reference numbers and confirmation records.
• Account balance history and wagering records.

3.4 Gameplay and Betting Data

• Games played, bets placed, wager amounts, and outcomes.
• Session duration, login times, and play frequency.
• Interaction with responsible gaming tools such as deposit limits or cooling-off periods.

3.5 Technical and Device Data

• IP address and approximate geographic location derived from the IP.
• Device type, operating system, and browser version.
• Cookie identifiers and session tokens (see Section 8 for details).
• Referring URL and pages visited within the ci77 website.

3.6 Communications Data

• The content of emails, live chat conversations, or other messages you send to ci77's support team.
• Records of any responsible gaming self-assessments or self-exclusion requests submitted.
• Marketing preference settings, including opt-in and opt-out records for promotional communications.

How We Collect Your Data

ci77 collects personal data through the following channels:

• Direct submission: When you register an account, complete a KYC verification form, make a deposit or withdrawal request, contact our support team, or set responsible gaming limits.
• Automated collection: When you visit the ci77 website, our servers and analytics systems automatically record technical data such as your IP address, browser type, and navigation path via cookies and similar technologies.
• Third-party payment providers: When you initiate a transaction via bKash, Nagad, Rocket, or Upay, those providers may share transaction confirmation data with ci77 to allow us to credit your account.
• Identity verification partners: Where a third-party KYC service is used to verify your identity documents, that partner may return verification results and associated data fields to ci77.
• Fraud prevention services: ci77 may receive risk signals or flagged data from fraud detection services used to protect the integrity of the platform and its players.

Legal Basis for Processing

ci77 processes your personal data on the following legal bases:

How We Use Your Data

ci77 uses your personal data for the following purposes:

• Account creation and maintenance: To register your account, authenticate your logins, and maintain accurate account records.
• Transaction processing: To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods, and to maintain an accurate transaction history.
• Identity verification: To confirm you are aged 21 or above and to verify your identity in line with our know-your-customer (KYC) obligations.
• Customer support: To respond to your queries, complaints, and requests submitted via email or live chat.
• Fraud and abuse prevention: To detect, investigate, and prevent suspicious activity, bonus abuse, money laundering, and other prohibited conduct as defined in our Terms & Conditions.
• Responsible gaming: To monitor gameplay patterns that may indicate problem gambling behaviour and to enforce the responsible gaming tools you have activated on your account.
• Personalisation: To tailor the ci77 experience to your preferences, such as displaying relevant game categories or promotions based on your play history.
• Marketing communications: To send you promotional emails or messages about new games, bonuses, and seasonal offers at ci77 — only where you have provided explicit consent. You may opt out at any time.
• Platform analytics: To analyse aggregate, anonymised usage data to understand how players interact with ci77 and to continuously improve the platform's functionality and performance.

Sharing Your Data with Third Parties

ci77 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We share your data only where strictly necessary, with the following categories of recipient:

• Payment service providers: bKash, Nagad, Rocket, Upay, and other processors receive the minimum data necessary to complete your deposit or withdrawal transaction.
• KYC and identity verification providers: Third-party verification services receive your submitted identity documents for the sole purpose of confirming your eligibility to hold a ci77 account.
• Fraud prevention partners: Risk-scoring and fraud-detection services may process technical data (such as IP address and device fingerprint) to help ci77 identify and prevent abuse.
• Game and software providers: Where you play games supplied by third-party studios such as Pragmatic Play, Evolution Gaming, Spribe, or Ezugi, those providers' software may process gameplay data in order to deliver the game. Please refer to those providers' own privacy notices for further information.
• Legal and regulatory authorities: ci77 may disclose personal data where required to do so by law, court order, or in response to a lawful request from a competent authority.

Cookies and Tracking Technologies

ci77 uses cookies and similar tracking technologies to deliver and improve the platform experience. The categories of cookies we use are as follows:

8.1 Strictly Necessary Cookies

These cookies are essential for the ci77 website to function. They enable core features such as session authentication, security token management, and load balancing. You cannot opt out of these cookies without disabling essential platform functionality.

8.2 Functional Cookies

Functional cookies remember your preferences — such as your preferred language, display settings, and responsible gaming reminder intervals — so that you do not have to re-enter them each time you visit ci77.

8.3 Analytics Cookies

ci77 uses anonymised analytics data to understand how players navigate the platform, which game categories are most visited, and where the user experience can be improved. Analytics data is aggregated and does not identify individual users.

8.4 Managing Cookies

You can control and delete cookies through your browser settings. Please note that disabling certain cookies may affect the availability or performance of some ci77 features. Refer to your browser's help documentation for instructions on managing cookie preferences.

Data Retention

ci77 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, or reporting requirements. The following general retention periods apply:

After the applicable retention period has expired, ci77 will securely delete or anonymise your personal data in line with our internal data lifecycle procedures.

Data Security

ci77 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• TLS/SSL Encryption: All data transmitted between your device and ci77's servers is protected using industry-standard Transport Layer Security (TLS) encryption.
• Password Hashing: User passwords are never stored in plain text. They are hashed using a strong one-way hashing algorithm before being stored in the database.
• Access Controls: Access to personal data within ci77's internal systems is restricted to authorised employees who require it to perform their job functions. All access is logged and reviewed.
• Two-Factor Authentication: ci77 encourages — and where available requires — the use of two-factor authentication (2FA) for account logins to reduce the risk of unauthorised access.
• Regular Security Assessments: ci77 conducts periodic reviews of its security practices and systems to identify and address potential vulnerabilities.
• Data Breach Response: In the event of a data breach that poses a risk to affected users, ci77 will notify impacted account holders promptly and take immediate steps to contain the breach and prevent further exposure.

While ci77 takes every reasonable precaution to protect your data, no internet-based platform can guarantee absolute security. You are responsible for keeping your own ci77 login credentials confidential and for contacting [email protected] immediately if you suspect any unauthorised access to your account.

Your Rights

As a user of the ci77 platform, you have the following rights with respect to your personal data:

• Right of Access: You may request a copy of the personal data ci77 holds about you at any time. ci77 will respond to access requests within 30 days.
• Right to Rectification: If any personal data held by ci77 is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: In certain circumstances — such as where data is no longer necessary for the purpose it was collected — you may request that ci77 delete your personal data. Note that ci77 may be required to retain certain data for legal or regulatory reasons even after an erasure request.
• Right to Restriction: You may request that ci77 restrict the processing of your data in certain circumstances, such as while a dispute about the accuracy of that data is being resolved.
• Right to Data Portability: You may request that ci77 provide a copy of your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
• Right to Object: You may object to the processing of your personal data where ci77 is relying on legitimate interest as its legal basis, including objecting to the use of your data for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent (such as for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of the rights listed above, please contact ci77 at [email protected] with your full name, account username, and a clear description of the right you wish to exercise. ci77 will verify your identity before processing any data-rights request to protect against unauthorised access.

Children and Minors

ci77 is strictly an adults-only platform. We do not knowingly collect, process, or retain personal data from any individual under the age of 21. Registration on ci77 requires confirmation that you are aged 21 or above, and identity verification procedures are in place to enforce this requirement.

If ci77 becomes aware that personal data has been collected from a person under the age of 21 without appropriate verification, that account will be suspended immediately, all associated data will be securely deleted, and any funds held in the account will be handled in accordance with our Terms & Conditions.

Changes to This Policy

ci77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, our data processing practices, or the services we offer. When material changes are made, ci77 will:

• Update the "Last Updated" date displayed at the top of this page and in the hero section above.
• Display a prominent notice on the ci77 platform informing registered users of the update.
• Where required by applicable law, seek fresh consent from affected users before the updated terms take effect.

Your continued use of the ci77 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how ci77 protects your data.

Contact and Complaints

If you have any questions, concerns, or complaints about the way ci77 processes your personal data, or if you wish to exercise any of your data rights described in Section 11, please contact the ci77 data team using the details below:

ci77 takes all privacy complaints seriously. If you are not satisfied with our response, you may have the right to lodge a complaint with a relevant data protection authority in your jurisdiction. We encourage you to contact us first so that we have the opportunity to resolve your concern directly.